1. Introduction
GoFix ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.
2. Information We Collect
We collect the following types of information:
- Contact Information: Name, phone number, email address, and postal address
- Service Details: Information about the service you require, including job descriptions and property details
- Payment Information: Payment card details (processed securely through third-party payment processors)
- Usage Data: Information about how you use our website and services
3. How We Use Your Information
We use your information to:
- Match you with appropriate professionals
- Process bookings and facilitate service delivery
- Communicate with you about your bookings
- Process payments
- Improve our services and customer experience
- Comply with legal obligations
4. Sharing Your Information
We share your information with:
- Service Professionals: We share your contact details and service requirements with matched professionals to enable them to contact you and provide services
- Payment Processors: We share payment information with secure third-party payment processors
- Legal Requirements: We may disclose information if required by law or to protect our rights
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
To exercise these rights, please contact us using the details below.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking information is typically retained for 7 years for accounting and legal purposes.
8. Cookies
Our website uses cookies to enhance your experience. You can control cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at 07405 936705.